function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Pragnya PandaPragnya Panda 

Workflows needs to fire when Email bounced

HI All,

 I have a requirement i need to  fire a Workflow when  data populating  in contact fields  such as Emailbounced Date and Emailbounced Reason (Email  Bounce Management).

my  workflow criteria is: ISCHNAGED(Emailbounced Date)

 if it meets the criteria  workflow actions under this workflow are not triggering.

 i want to populate  other field values in Contacts based on  this action  how can i meet this requirement.


Thanks in Advance.
ShashForceShashForce
Hi Pragnya,

Unfortunately, workflows will not trigger when the EmailBouncedDate or EmailBounceReason are populated, as it is not considered as an 'Edit" on the record. However, you should be able to use APEX triggers for the same, as shown in this example: http://corycowgill.blogspot.in/2011/05/setting-email-bounced-in-salesforce-via.html

If this answers your question, please mark this as the Best Answer for this post, so that others can benefit from this post.

Thanks,
Shashank