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Ajay Satish INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY while re-assigning the Approver to himself
Consider: we have request which is in Approval process and waiting for the Approval from Approver1.
Now if Approver1 is absent, a new Approver (Approver2) should be able to re-assign the Approval ability to himself and should approve it. But When Approver2 tried to update the ProcessInstanceWorkItem object to re-assign the Approval ability to himself (designed with a help of customisation), receiving an error as follows:
“INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: []”
Please help me to resolve this issue.
Now if Approver1 is absent, a new Approver (Approver2) should be able to re-assign the Approval ability to himself and should approve it. But When Approver2 tried to update the ProcessInstanceWorkItem object to re-assign the Approval ability to himself (designed with a help of customisation), receiving an error as follows:
“INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: []”
Please help me to resolve this issue.
Check that Approver 2 has the proper Field Level Security for whatever object he/she is approving.
Additionally, if that doesn't work, check that the user has record visibility (Org Wide Defaults / Sharing settings) to any parent relationships of that record / object.
Yes, Approver1 and Approver2 have the same profile and they are in the same level in ROLE hierarchy as well.
I am trying to update the ProcessInstanceWorkItem object where Approver2 has a access, but Approver2 doestn't have an access to the record which Approver1 is owning.
In addition to the above, yes, Approver2 has record visibility, but coundn't re-assign the approver to himself.
Again Thanks for your time on this.
Did u find the solution for this, as i am also facing the same problem.Updating the processinstanceworkitem , but receiving “INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: []”