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SFDC coder
Unable to chat with live agent in salesforce
I have created a force.com site and have added the deployment script as well as the code for buttons into my sites homepage
But when i click on my button the chat window pops up with an error as:
HTTP ERROR: 500
Problem accessing /content/s/prechatVisitor. Reason:
This is not a JSON Array.
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But when i click on my button the chat window pops up with an error as:
HTTP ERROR: 500
Problem accessing /content/s/prechatVisitor. Reason:
This is not a JSON Array.
Powered by Jetty://
Neha Patil
It seems like there's an error in SF live chat or your configuration of it. I think that you should ask live chat support for help.
Regards,
Denis Vakulishin
May i know how to reach to live chat support team?
Thanks,
Neha Patil
I'm also facing same issue, have you find the root cause and solution? Thanks
This code can be placed somewhere above/before the liveagent.init call.
<script type="text/javascript>
if(window.Prototype) {
delete Object.prototype.toJSON;
delete Array.prototype.toJSON;
delete Hash.prototype.toJSON;
delete String.prototype.toJSON;
}
</script>
It's really help and solve our issue!! after adding on additional script, the Live Agent client page is working fine