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nikkey
How can i acheive this Requirement thru Validation Rule???
Hi Folks ,
Can any one help me out ? How can i acheive this Requirement thru Validation Rule???i shall appreciate your help.
Its very urgent
ON CASE OBJECT :
When PROFILE name with "Application users" creates a case ,then the Assigned agent name should be the username who is creating ,
Profile names other than Application Users creates a case ,then the Assigned agent name should be the moved into Unassigned queue who is creating.
Thanks in Advance.
Can any one help me out ? How can i acheive this Requirement thru Validation Rule???i shall appreciate your help.
Its very urgent
ON CASE OBJECT :
When PROFILE name with "Application users" creates a case ,then the Assigned agent name should be the username who is creating ,
Profile names other than Application Users creates a case ,then the Assigned agent name should be the moved into Unassigned queue who is creating.
Thanks in Advance.
You can achieve this using case assignment rules.
Create 1 assignemnt rule with 2 rule entries as :
1. To assign it to same user when profile is application users.
If this helps mark this as best answer.
Thanks,
N.J
All Answers
In your case, you need to use a workflow or a trigger to update Assigned agent name based on the createdby.profilename
Please Mark this as Answer if it helps you
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Regards,
Grazitti Team
Web: www.grazitti.com
You can achieve this using case assignment rules.
Create 1 assignemnt rule with 2 rule entries as :
1. To assign it to same user when profile is application users.
If this helps mark this as best answer.
Thanks,
N.J
Thanks for your Reply .
On case Object : we do have an assignment rule already Active.We do get cases created from Email to Case Premium .
So we as per doc we can have only one Assignment rule Kept Active.
you can add these 2 entries as new Rule Entries to you active assignement rule and depending on probability of rule to occur most of the time, you can decide sort order in which rules will be fired
Thanks,
N.J
You can make it Default Checked through page layout.
-
Show on edit page as checked
-
Select by default as checked
If this answers your question, mark this as best answer.Thanks,
N.J
Thanks,
N.J
Thanks for your help .
It worked successfully.