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Salesforce sync process is failing with error - 'Read timed out'
Hi Team,
We support an application called Mindshare. This application is built on Oracle database using Java.
Details of Saleforce contacts (or members, accounts, memberships, opportunities, participants ) are migrated to our database using a Sync process.
Similarly any changes made to the above in our database are migrated to Saleforce through the same Sync process.
This process runs once in every 15 mins runs for about 2-3 minutes.
Oflate, this process has been failing more often than it used to.
Log shows the below error. Can someone please tell me the reason for this error?
2014-08-11 06:40:53,291, ERROR, com.hackett.crm.step.FromSalesforce,
doSync, 265, An error occurred syncing from salesforce AxisFault
faultCode:
{http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: java.net.SocketTimeoutException: Read timed out
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}stackTrace:java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:129)
at com.sun.net.ssl.internal.ssl.InputRecord.a(DashoA12275)
at com.sun.net.ssl.internal.ssl.InputRecord.read(DashoA12275)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA12275)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA12275)
at com.sun.net.ssl.internal.ssl.AppInputStream.read(DashoA12275)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:183)
at java.io.BufferedInputStream.read(BufferedInputStream.java:201)
at org.apache.axis.transport.http.HTTPSender.readHeadersFromSocket(HTTPSender.java:583)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:143)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
at org.apache.axis.client.Call.invoke(Call.java:2767)
at org.apache.axis.client.Call.invoke(Call.java:2443)
at org.apache.axis.client.Call.invoke(Call.java:2366)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at com.sforce.soap.enterprise.SoapBindingStub.query(SoapBindingStub.java:4204)
at com.hackett.crm.step.FromSalesforce.doSync(FromSalesforce.java:166)
at com.hackett.crm.SalesforceSyncController.doSync(SalesforceSyncController.java:62)
at
com.hackett.crm.SalesforceSyncController.main(SalesforceSyncController.java:112)
{http://xml.apache.org/axis/}hostname:hermes.answerthink.com
java.net.SocketTimeoutException: Read timed out
at org.apache.axis.AxisFault.makeFault(AxisFault.java:101)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:154)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
at org.apache.axis.client.Call.invoke(Call.java:2767)
at org.apache.axis.client.Call.invoke(Call.java:2443)
at org.apache.axis.client.Call.invoke(Call.java:2366)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at com.sforce.soap.enterprise.SoapBindingStub.query(SoapBindingStub.java:4204)
at com.hackett.crm.step.FromSalesforce.doSync(FromSalesforce.java:166)
at com.hackett.crm.SalesforceSyncController.doSync(SalesforceSyncController.java:62)
at
com.hackett.crm.SalesforceSyncController.main(SalesforceSyncController.java:112) Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream.java:129)
at com.sun.net.ssl.internal.ssl.InputRecord.a(DashoA12275)
at com.sun.net.ssl.internal.ssl.InputRecord.read(DashoA12275)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA12275)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.a(DashoA12275)
at com.sun.net.ssl.internal.ssl.AppInputStream.read(DashoA12275)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:183)
at java.io.BufferedInputStream.read(BufferedInputStream.java:201)
at org.apache.axis.transport.http.HTTPSender.readHeadersFromSocket(HTTPSender.java:583)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:143)
... 13 more