I have a trigger that creates a case for all new business opportunities in a closed stage with a closed date of 14 days from the current day. The trigger works as expected in my sandbox and I have 90% coverage with my test class.

In production the trigger isn't being invoked. I have a system.debug on line 10 that isn't logging. Any ideas what's causing the different behavior between my sandbox and production environments?


Trigger

trigger createCaseFollowup on Opportunity (before update) {

    Opportunity[] opps = Trigger.new;
    List<Case> caseList = new List<Case>();

    for(Opportunity op : opps)
    {
        Opportunity oldOpp = Trigger.oldMap.get(op.Id);

        System.debug('old: ' + oldOpp.Closed_14_Days__c + ' new: ' + op.Closed_14_Days__c);

        //We only want the Opportunities that have the Closed_14_Days__c set to "true" and it being a New Business Opp
        if (op.Closed_14_Days__c && op.New_Renew__c == 'New' && !OldOpp.Closed_14_Days__c)
        {
            //Creating a blank case for assignment
            Case thisCase = new Case();
            //Standardizing that it is a health check
            thisCase.health_check__c = true;
            thisCase.AccountId = op.AccountId;
            thisCase.Subject = '14-Day Health Check';
            thisCase.OwnerId = '00GM0000000zzBx';
            //This SOQL query is used to determine the Contact that was the primary Contact for this Op. In a Try-Catch due to the fact some Ops may not have primary contacts
            try
            {
                OpportunityContactRole ocr = [SELECT Id, ContactId 
                                              FROM OpportunityContactRole 
                                              WHERE OpportunityId = :op.Id AND IsPrimary = true];
                thisCase.ContactId = ocr.ContactId;
            }
            catch(Exception e){}

            try
            {
            RecordType thisRecord = [SELECT Id FROM RecordType WHERE Name='Client Health Check'][0];
            thisCase.RecordTypeId = thisRecord.Id;
            }
            catch(Exception e){}

            //Adding this newly created case to the previously instantiated list
            caseList.Add(thisCase);
        }
        else {}
    }

    //Check to see if a Case was generated. If not, don't worry about it.
    if(caseList.size() > 0)
    {
       
        try
        {
        insert caseList;
        }
        catch (Exception e)
        {
        }
    }
}