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Ceejay djoCeejay djo 

Saleforce for Outlook Duplicated Contacts

I have a user who's contacts to include all the members of two campaigns as part of his Outlook Synchronization. The sync was then manually forced so that he could have the contacts pushed through to his Outlook. However the contacts that appeared in his iPhone were duplicated after the manual sync. I will appreciate a suggestion on this. He has mentioned these items:


1.      His icloud needs to be turned off from circulating contact information to his iPhone

2.      Between his phone contacts and Outlook contacts,  is there a glitch in the settings that is duplicating them

Ex: in Salesforce, John has one entry owned by Ken. In Outlook, John appears three times. In Ken's contacts on his iPhone, John appears 7 times.

Can the duplicates be removed safely from his iPhone contacts?

Thank you,
Sonam_SFDCSonam_SFDC
Seems like the Iphone is syncing with Outlook (which got the contacts from Salesforce) - I would suggest to first stop the syncing software which is creating this dups.

Step 1: As you mentioned the OUtlook contacts were pushed from Salesforce, I understand you use Salesforce to maintain the latest contact updates - make sure the sync direction is only Salesforce to Outlook such that Salesforce contacts remain intact with no updates travelling back form Outlook(be it deletes)

Clean up the phone and Outlook from duplicates after 1st step.
Sandeep Kumar 2065Sandeep Kumar 2065
An Easy and efficient way to remove duplicate data in Outlook (http://www.filerepairtools.com/tips/remove-duplicate-emails-contacts-messages-outlook-2016/) is by using CleanUp tool.
•    Configure Account rules in Outlook
•    Schedule Automatic Inbox Update frequency from 15 to 30 minutes
•    Select the folder from where you want to remove data and than Use CleanUp tool
•    Finally Empty the Deleted items folder
 
Vishal Singh 85Vishal Singh 85
If you want to delete any type of duplicate Outlook files like ANSI and UNICODE, then I would like to suggest you should check any efficient third party tool like Shoviv Outlook Duplicate Remover tool. When I used this tool, it provided me a fast and secure way to remove Outlook duplicate items.
Read More: https://www.shoviv.com/outlook-duplicate-remover.html