+ Start a Discussion
Anju Alexander 5Anju Alexander 5 

Solutions and Knowledge Base

Hi All ,

What is the difference between using Solutions and knowledge base to resolve a case?

bob_buzzardbob_buzzard
Solutions are legacy - they were an earlier attempt at knowledgebase functionality by Salesforce.  They later purchased Instranet, which is a much more full-featured knowledge base so the development effort went into that instead.  As solutions haven't been developed for a while, they don't have all of the functionality offered by knowledge (e.g. data categories), though you can build most the missing features yourself if you want to.  Solutions are included in the Sales Cloud license, while Knowledge requires an additional feature license.
Anju Alexander 5Anju Alexander 5
Hi Bob_Buzzard, Thanks for helping. Have a nice day. Thanks & Regards, Anju Alexander