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Anju Alexander 5Anju Alexander 5 

Integration of facebook and twitter with service cloud

Hi All,

I am creating a service console app for service cloud. I wanted to integrate facebook and twitter with the service console app so that cases can be generated from facebook and twitter. But I don't know how to do it and I didn't find any helping guide or material. Please help.
This should help: http://salesforce.stackexchange.com/questions/28007/how-can-i-integrate-salesforce-with-social-networking-sites-like-facebook-twitt
Anju Alexander 5Anju Alexander 5
Hi Shashank, I installed the package that is needed to add twitter and facebook to the salesforce. Thanks for helping me. Thanks and Regards, Anju Alexander