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Anju Alexander 5Anju Alexander 5 

Case Escalation

Hi,

I have made a escalation rule, 'Support Escalation' and when I am searching it in Case Escalations in Monitoring, it is not coming. Please help.

Thanks.
PratikPratik (Salesforce Developers) 
Hi Anju,

You can check to confirm that the Escalation rule you created is Active.

Also refer to the Salesforce article:  https://help.salesforce.com/htviewhelpdoc?err=1&id=rules_viewing_escrules_queue.htm&siteLang=en_US

Thanks,
Pratik
Anju Alexander 5Anju Alexander 5
Hi Pratik,

Thanks for helping.