You need to sign in to do that
Don't have an account?
Anju Alexander 5
Case Escalation
Hi,
I have made a escalation rule, 'Support Escalation' and when I am searching it in Case Escalations in Monitoring, it is not coming. Please help.
Thanks.
I have made a escalation rule, 'Support Escalation' and when I am searching it in Case Escalations in Monitoring, it is not coming. Please help.
Thanks.
You can check to confirm that the Escalation rule you created is Active.
Also refer to the Salesforce article: https://help.salesforce.com/htviewhelpdoc?err=1&id=rules_viewing_escrules_queue.htm&siteLang=en_US
Thanks,
Pratik
Thanks for helping.