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Static DevStatic Dev 

How to add email to an existing case(salesforce to outlook integeration)

Hi All,

I am trying to implement salesforce to outlook integeration. I have setup outlook configuration where in we can add case to an email.

My question is there any way by which we can add email to existing cases through salesforce to outlook configuration side panel.

Thanks in advance.
Sonam_SFDCSonam_SFDC
Looks like you can search for cases through the side panel and then add email to that specific case:
https://help.salesforce.com/HTViewHelpDoc?id=outlookcrm_side_panel_searching.htm&language=en_US

Try it using the latest SFO 2.5.1 version..
Static DevStatic Dev
Thank Sonam.

Looks like it works. I just tried to add an eamil to case number by seraching it side panel. That way i was able to add email to tat paticular case number.