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Bryan Revelant 18 Tasks to queues
I tried creating a declarative way to assign task to queues. This is what I have tried.
Created a workflow rule:
When Name = null
Change record owner to queue
Update Check box
2nd workflow rule
When check box = true
send task
What is happening is it is assigning the creator to the task.... Is this a bug or whats going on?
Created a workflow rule:
When Name = null
Change record owner to queue
Update Check box
2nd workflow rule
When check box = true
send task
What is happening is it is assigning the creator to the task.... Is this a bug or whats going on?
Currently Salesforce doesn't support Tasks to be assigned to queues. Here is an idea that you can vote on: https://success.salesforce.com/ideaview?id=087300000007HC0AAM
Howeer, you can look at Group Tasks : https://help.salesforce.com/HTViewHelpDoc?id=activities_multi_user_tasks.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=activities_multi_user_tasks.htm&language=en_US)
Or implement a custom solution by creating your own task objects, but would be some work and tasks won't show up in users' task lists etc.