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Anju Alexander 5Anju Alexander 5 

Salesforce for Social Media to create cases from facebook and twitter

Hi All,

I have installed Salesforce for Social Media to create cases from facebook and twitter. After this I don't know what has to be done inorder to get cases from facebook. Please help

Thanks
Pavan DavePavan Dave
You may refer:
https://help.salesforce.com/help/pdfs/en/social_customer_service_impl_guide.pdf
Anju Alexander 5Anju Alexander 5
Hi Pavan,

This guide is for using with radian6 App.
Vattana ChhayVattana Chhay
Hi Anju,
You have to link your social media account (Setup - Social media - account tab).
Then to have the cases creation, you have to log in a Radian account (Setup - Social media - setting tab)