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Vandana RattanVandana Rattan 

Query Regarding Case Notification Email

My cases are of different types:- Membership, chartered, etc. My users are assigned the Role Member Services which is a part of Member Services - Campaigns queue. There are no Email Alerts setup and neither are any workflows defined to send email.

A Case Asignment rule is defined which has 2 entries:-

1) Assigns Cases to Marketing Service - Cases queue and sends email alerts
2) Assigns cases to Member Assessment Cases with no email alerts.

The problem is my users under Member Services role are getting multiple Case Assignment notifications which are not valid to them.

How can I resolve this issue?
SonamSonam (Salesforce Developers) 
If I understand this correctly, none of the assignment rules are assigning cases to the Member Services - Campaigns queue, yet the users with Member Services are getting email alerts.

Marketing Service - Cases queue & Member Assessment Cases - does these queues have Member Services role added to it.

Also, who is the default case owner when the case comes in : is it by any chance : Member Services - Campaigns queue