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Mike ConradyMike Conrady 

How to activate the Self-Service Portal in a developer sandbox

My company has the self-service portal activated.
Under Setup >> App Setup >> Customize >> Self Service, there are three entries:
Public Solutions
Web-to-Case
Self-Service Portal

However, in my dev sanbox, I see only the first two options, and I cannot find a way to enable the Self-Service portal.  Every document or post that I've found that tells how to do this seems dated - the options suggested are not there or don't work.  I feel I must be missing something simple, but I cannot find it. 

I need to activate this to test changes in our company web site that exposes the Salesforce self-service portal to our customers.
Best Answer chosen by Mike Conrady
Sumitkumar_ShingaviSumitkumar_Shingavi
Yes, basically when you create a new SB or org. it always get with new release. When you refresh any SB then it get's with Prod release. So, your developer sandbox is counted as a new organization and your don't see this feature. Though there is a below trick which migh or might not work:

Can you try to refresh your DEV SB if you have it as fresh copy? It might get you that Self Service Portal from Prod. But, I am not sure and I think it might not will carry Self Service Portal to DEV SB but will carry it in FullCopy SB if you have one!

PS: if this answers your question then hit Like and mark it as solution!

All Answers

Sumitkumar_ShingaviSumitkumar_Shingavi
Starting with Spring '12 the Self-Service portal isn't available for new organizations. Existing organizations continue to have access to the Self-Service portal.

Reference: https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_selfservice.htm&language=en_US

PS: if this answers your question then hit Like and mark it as solution!
Mike ConradyMike Conrady
Thanks - I had seen this info.  Does a developer sandbox count as a new organization?  I guess I assumed I should have access to the self-service portal in the sandbox because I do in my production site.
Sumitkumar_ShingaviSumitkumar_Shingavi
Yes, basically when you create a new SB or org. it always get with new release. When you refresh any SB then it get's with Prod release. So, your developer sandbox is counted as a new organization and your don't see this feature. Though there is a below trick which migh or might not work:

Can you try to refresh your DEV SB if you have it as fresh copy? It might get you that Self Service Portal from Prod. But, I am not sure and I think it might not will carry Self Service Portal to DEV SB but will carry it in FullCopy SB if you have one!

PS: if this answers your question then hit Like and mark it as solution!
This was selected as the best answer
Mike ConradyMike Conrady
Sorry for the delayed response - but I think the FullCopy SB is what we need. We have one; I'm still working on getting access to it from the developer who created it. 

Thanks!
Aman Gulati 5Aman Gulati 5
HI,

How do i use Service Portal for Releases Post Spring 12.Is there a different concept that i need to use?


-Aman