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Mike Conrady
How to activate the Self-Service Portal in a developer sandbox
My company has the self-service portal activated.
Under Setup >> App Setup >> Customize >> Self Service, there are three entries:
Public Solutions
Web-to-Case
Self-Service Portal
However, in my dev sanbox, I see only the first two options, and I cannot find a way to enable the Self-Service portal. Every document or post that I've found that tells how to do this seems dated - the options suggested are not there or don't work. I feel I must be missing something simple, but I cannot find it.
I need to activate this to test changes in our company web site that exposes the Salesforce self-service portal to our customers.
Under Setup >> App Setup >> Customize >> Self Service, there are three entries:
Public Solutions
Web-to-Case
Self-Service Portal
However, in my dev sanbox, I see only the first two options, and I cannot find a way to enable the Self-Service portal. Every document or post that I've found that tells how to do this seems dated - the options suggested are not there or don't work. I feel I must be missing something simple, but I cannot find it.
I need to activate this to test changes in our company web site that exposes the Salesforce self-service portal to our customers.
Can you try to refresh your DEV SB if you have it as fresh copy? It might get you that Self Service Portal from Prod. But, I am not sure and I think it might not will carry Self Service Portal to DEV SB but will carry it in FullCopy SB if you have one!
PS: if this answers your question then hit Like and mark it as solution!
All Answers
Reference: https://help.salesforce.com/apex/HTViewHelpDoc?id=customize_selfservice.htm&language=en_US
PS: if this answers your question then hit Like and mark it as solution!
Can you try to refresh your DEV SB if you have it as fresh copy? It might get you that Self Service Portal from Prod. But, I am not sure and I think it might not will carry Self Service Portal to DEV SB but will carry it in FullCopy SB if you have one!
PS: if this answers your question then hit Like and mark it as solution!
Thanks!
How do i use Service Portal for Releases Post Spring 12.Is there a different concept that i need to use?
-Aman