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Salesforce for Outlook: Keep Contact Address on Sync
Hello.
When syncing a contact from Outlook to Salesforce for an existing Account, is there a method to keep the Contact's address from Outlook on the Contact record? When I sync now, the address on the Salesforce Contact record is being overwritten by the address from the existing Salesforce Account.
Thank you in advance.
-Greg
When syncing a contact from Outlook to Salesforce for an existing Account, is there a method to keep the Contact's address from Outlook on the Contact record? When I sync now, the address on the Salesforce Contact record is being overwritten by the address from the existing Salesforce Account.
Thank you in advance.
-Greg
You should be able to modify the field mappings in your outlook configuration in salesforce. Please see this: https://help.salesforce.com/HTViewHelpDoc?id=outlookcrm_config_map_fields.htm&language=en_US
Thanks,
Shashank
I have the fields mapped properly in my Outlook Configuration, but when the Outlook contact is synced to Salesforce, the address values are overwritten by the address of the Account that the Contact belongs to.
-Greg
The Contact's address is not blank in Outlook. In fact, in this particular case, the Outlook contact has an address, but the Account that it is being attached to in Salesforce has a blank address. So when the contact is synced into Salesforce, the address ends up blank.
-Greg