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Sneha1991Sneha1991 

Genesys CTI Adapter

Hi All,

If anyone has done CTI integration in Salesforce using Genesys CTI Adapter please let me know ASAP.

Thanks. 
Gaurav NirwalGaurav Nirwal
Please prefer this link
http://www.genesys.com/angel/modules/salesforce
Rahul Mishra 155Rahul Mishra 155

Hi Sneha,

If looking to upgrade to advanced CTI capabilities, try considering a third-party CTI connector. There are connectors that offer supervisor monitoring, reporting, dashboards on top of standard CTI features. 

Check the below link to learn more about such features:

https://www.novelvox.com/integrations/salesforce-genesys-cti-connector/