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Processing emails from leads.
Ok. I sent an email to lead and copied salesforce with the unique address my instance generated for me. The email, as expected is now a part of the lead record.
What I would like to know is how do I also capture the reply from leads. Currently if the lead does a reply all to my email, I get the email, but salesforce rejects it with the following message:
"Sender not authorized to send".
I want salesforce to accept mails from any valid lead / contact /account email address. Is this something that can be done declaratively?
What I would like to know is how do I also capture the reply from leads. Currently if the lead does a reply all to my email, I get the email, but salesforce rejects it with the following message:
"Sender not authorized to send".
I want salesforce to accept mails from any valid lead / contact /account email address. Is this something that can be done declaratively?
Sonam (Salesforce Developers) What is the customization you have done in order to attach emails to leads? Have you created a email service using Apex? If yes, you need to customize that email service to be able to accept emails from outside domain and attach it to the respective lead...something similar to Email to Case service(email address)