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lakshmi.sf9
Multi level approval process is not working when I am approving from email
Hi,
I created multi level approval process.Suppose If A is approved then B needs to approved.If B is Approved then C needs to approved.Till the time records has to be unlocked.I made it for 3 users profile API Enabled is true.And in workfflow & Approval Settings 'Enable Email Approval Response' is also checked.But when I approve from email each level Email Service address is not coming automatically.Every time i dont wnat to copy reply-To address in the email status bar.Some times it is coimng automatically and some times it is not coimng automatically..
Its urgent..
Thanks in advance,
I created multi level approval process.Suppose If A is approved then B needs to approved.If B is Approved then C needs to approved.Till the time records has to be unlocked.I made it for 3 users profile API Enabled is true.And in workfflow & Approval Settings 'Enable Email Approval Response' is also checked.But when I approve from email each level Email Service address is not coming automatically.Every time i dont wnat to copy reply-To address in the email status bar.Some times it is coimng automatically and some times it is not coimng automatically..
Its urgent..
Thanks in advance,
https://success.salesforce.com/answers?id=90630000000h2apAAA
Thanks for your reply.
If mail will come from admin level I am able to approve.If mail will come from any other user then relpy to is not coming..
In workflow and approval setting I am able to select only one user.
I am giving email template in the intial submitter level..
Thanks,