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Madhu007Madhu007 

Capturing/Receiving sms to Salesforce

Hi, I have a requirement like this. 
I can send the sms from my phone.I want to capture this sms into salesforce and i will create task based on sms.
With out using app exchange tools. Thanks in Advance...
RamuRamu (Salesforce Developers) 
i do not think it is possible to accomplish this without using any third party app as there is no default functionlity of sending and receiving sms provided by salesforce. Here is a post where the user is using some third party api see if this helps

http://stackoverflow.com/questions/24339900/unable-to-receive-the-sms-via-twilio
Sumitkumar_ShingaviSumitkumar_Shingavi
1. You have to either use Twilio or SMSMagic APIs in Salesforce
2. I know, Twilio have unmanaged package so you don't have recursive costing but you have to pay to Twilio based on per SMS basis.

Install this unmanaged package: https://login.salesforce.com/packaging/installPackage.apexp?p0=04ti0000000XkE0
OR
How to install Twilio Package from Github to your Salesforce.com Environment
1. Go to https://githubsfdeploy-sandbox.herokuapp.com/
2. Enter Owner as "twilio" and Repository as "twilio-salesforce"
3. Click on Login to Salesforce and It will ask for permissions so click on "Allow"
4. After you allow, you will see a detail page with all deployable components. So click on "Deploy" button.
5. Wait until you see "Deployment Complete" at bottom of progress block on page

For Inbound SMS, you really have to work with Twilio to get a target number where your SMS from clients will be received.

PS: if this answers your question then hit Like and mark it as solution!
Praneel PidikitiPraneel Pidikiti
you can use smsmagic interact in salesforce https://appexchange.salesforce.com/listingDetail?listingId=a0N300000024XvyEAE
its pretty good
Max ReinblattMax Reinblatt
There is no native or default functionality to send SMS through Salesforce. But with 360 SMS App you can do just the same and much more! For more info, you can visit: https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000DpSyIEAV  
ValueText SMSValueText SMS
In ways you can send SMS from Salesforce.
In every option you have pros and cons and choose based on your criteria.

1. Salesforce default SMS sending
  • Cost vise very expensive in case of messaging. 
  • Some places you have to put your development efforts to make the process automatic.
  • Support only 5 countries for now.

2. Integrate SMS gateway.
    N number of gateways in a market where you can choose and integrate.

     Pros:
  • SMS prices are low.
     Cons:
  • If you want to send SMS to different countries Integration is not a good option because International SMS gateway can not give SMS at local Price.
  • You have to put your development efforts for dynamic message creation in triggers.     
  • You have to invest your money and time on every SMS template creation.
 
3. You can find App in AppExchange.
  • There are a few apps in AppExhnage which are providing complete automation.
  • No development efforts.
  • Like Email template you can create SMS template.
  • You can send SMS with workflow where you need not to write triggers.
If your option is 3 ? You can have a look at our ValueText SMS (https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EFoedUAD) 
App (https://goo.gl/9B6B7d) at AppExchange.

 
Pooja Sharma 118Pooja Sharma 118
You can send SMS from Salesforce using Girikon SMART SMS APP  https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000ErAobUAF
for more info visit https://www.girikon.com/apps/salesforce-sms-app/
Matt Blatnik 8Matt Blatnik 8
We looked at a number of out the box solutions to send SMS through Salesforce but none of them offered a really great native solution.
After some deliberation we built our own utilising MessageBird, Zapier and the standard activity object in Salesforce. Here is a step-by-step guide on how we did it which you can follow to replicate.

https://www.drewberryinsurance.co.uk/knowledge/business-owners/hack-want-to-send-sms-in-salesforce-find-out-how-we-avoided-expensive-apps-by-using-zapier-and-messagebird
Alex Martin 16Alex Martin 16

Hello Madhu,


This will make your life so much easy. There are a lot of Salesforce based texting applications available on AppExchange. You can also check out 360 SMS App which is natively built on Salesforce. This app can help you capture your SMS into the same so that you can easily create a task based on it. For more information,  visit their website: https://360smsapp.com/ 


Their configuration is easy to process, and the support team is just excellent. Do give them a try.