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Sonia InversoSonia Inverso 

email delivery failure

I have been receiving email delivery failure messages just recently when emailing to salesforce.  Error message as follows: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error.

The following address(es) failed:  >>> document_scans@j-2snchpn57ivqlukw9ajadowmd60db91j615mz7jcv61sg1x5yp.9-l2xqeaq.9.apex.salesforce.com (Undelivered): 550 Address owner is inactive: document_scans@j-2snchpn57ivqlukw9ajadowmd60db91j615mz7jcv61sg1x5yp.9-l2xqeaq.9.apex.salesforce.com.

any suggestions on how to troubleshoot / or any ideas how to resolve? 

James LoghryJames Loghry
Not sure what the address set up entails, but looks like the User that set up your document_scans email was deactivated, or perhaps it is a user with an email of document_scans@j2... and they are inactive.

The solution would be to either change ownership of that to an active user or to re-activate the user if they were deactivated in error.
Sonia InversoSonia Inverso
thanks James. I will change owenrship - however am still baffled as the owner was deactivated over 12mths ago, and this error is very recent.