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VishalNickName Reputation scores not working for Question & Answer in communities
I am trying to setup the reputation levels in our community. It works fine for all chatter posts. But, the user is not rewarded for any activity in Q&A. Not sure what is wrong Any help appreciated.
https://help.salesforce.com/HTViewHelpDoc?id=ideas_reputation.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=ideas_reputation.htm&language=en_US)
I don't think that help link is the one that's being asked about. It's this one:
https://help.salesforce.com/HTViewHelpDoc?id=networks_faq_how_is_reputation_calculated.htm&language=en_US (https://help.salesforce.com/HTViewHelpDoc?id=networks_faq_how_is_reputation_calculated.htm&language=en_US)
Can you please provide some more information about how you've set things up? Have the points been customized? What Q&A actions are you trying to verify the points for?
I am seeing the same thing and I am looking into it. My initial assumption is that the Q&A points are not calculated in real-time, as they were added into the calculation after the initial algorithm and required a different architecture. Let me investigate and confirm my hypothesis.
Thanks,
Phil
Update for you:
Q&A activity will not impact reputation level. I know, it doesn't make sense. The reasoning is that SFDC recently introduced questions in chatter that will replace chatter answers in a couple of releases (ie EOL of chatter answers). Reputation only applies to all chatter actions. You can create your own custom action/event using apex triggers or add the Question action to the publisher layout(s).
Thanks,
Phil