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Ed055Ed055 

Error when converting lead to account

Hi all ,

User is getting below error next to convert field when converting lead to an account . Not sure which installed package is responsible for this.

Error: System.DmlException: Update failed. First exception on row 0 with id 00QE000000S7ufSMAR; first error: PACKAGE_LICENSE_REQUIRED, License Required: [] (System Code)

Thanks.
Best Answer chosen by Ed055
Brian FordBrian Ford
This is happening because a trigger from one of your installed packages is firing when leads are converted, and this user doesn't have a license for that package. Go to build --> installed packages and look for packages with a manage users option.

Or, you can activate that user in the debug log, reproduce the problem and look through the log to see which trigger is causing the error. Monitor --> Logs --> Debug Log