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Arun Kharb How to assign Leads to two different queues in the ratio of 60% and 40% (Round robin)
I am having two queues "GOLD" and "Platinum" which are having separate group of users.
Now I wanted to assign 40% of the total leads to GOLD queue and rest 60% of the total to PLATINUM queue which all are coming from web-to-lead.
For eg. Suppose if we are getting 10 leads at a time through web-to-lead then assign 4 to GOLD queue and 6 to PLATINUM queue.
Can someone help me here?
Now I wanted to assign 40% of the total leads to GOLD queue and rest 60% of the total to PLATINUM queue which all are coming from web-to-lead.
For eg. Suppose if we are getting 10 leads at a time through web-to-lead then assign 4 to GOLD queue and 6 to PLATINUM queue.
Can someone help me here?
You can refer to this:
http://www.shellblack.com/administration/create-a-round-robin-lead-or-case-assignment-rule/
Thanks,
Pratik
All Answers
You can refer to this:
http://www.shellblack.com/administration/create-a-round-robin-lead-or-case-assignment-rule/
Thanks,
Pratik
Thank ffor the link.
But as you were saying that i should take MOD value 2.5 but how is it possbile. Coz MOD will return only whole number and even i dont want to comlecate things.
So, i have used MOD(VALUE(filed_name)/10) and check for round robin values 0,1,2,3,4,5 for assigning to PLATINUM QUEUE and rest 6,7,8,9 for GOLD Queue.
can you correct me what i am missing here ? Is my approach is right??
MOD 10 will work as per requirement!
Thanks,
Pratik