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Charline Mitchener
Knowledge Article Suggestions when users submit a case
I have created a 'Submit a Case' page in visualforce to allow users to submit cases. I would like to add case deflection so that when they go to submit a case, they get recommended articles from knowledge.
Any ideas on how I can do this?
Thanks
Any ideas on how I can do this?
Thanks
You can integrate this on the existing page:
http://www.salesforce.com/us/developer/docs/knowledge_dev/salesforce_knowledge_dev_guide.pdf