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tthomas3tthomas3 

Why does my site user get a reset password message?

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If you have forgotten your password, click Forgot Password to reset it.  
PratikPratik (Salesforce Developers) 
Hi Thomas,

Please refer to this Site Authorization document:
https://help.salesforce.com/apex/HTViewHelpDoc?id=siteforce_auth_overview.htm&language=en_US

 Also,if you are using "Login IP Ranges" in your organization. 
To set restrictions based on IP or login hours, HTTPS is required. You must use the secure URL associated with your Force.com domain to access your site.

Thanks,
Pratik