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Praveen Jha 18Praveen Jha 18 

Workflow rules for idle cases.

Do we have any Workflow rules for "idle cases??
Best Answer chosen by Praveen Jha 18
PratikPratik (Salesforce Developers) 
Hi Praveen,

I suppose you idele means the case is created but no one has taken it's ownership or started working on this.

If you need to identify the idele cases, you can write a workflow rule which wiill be trigger on Case status change.  Let say,for new case without owner will be in Status "New" and once the owner is assigned, the status will be "Working". In this case you can write a workflow on Case status change and or if case== new and add time bound action to it.

Thanks,
Pratik

P.S. If this answers you question, please mark it as "Best Answer" so it will help other community members too.

All Answers

PratikPratik (Salesforce Developers) 
Hi Praveen,

I suppose you idele means the case is created but no one has taken it's ownership or started working on this.

If you need to identify the idele cases, you can write a workflow rule which wiill be trigger on Case status change.  Let say,for new case without owner will be in Status "New" and once the owner is assigned, the status will be "Working". In this case you can write a workflow on Case status change and or if case== new and add time bound action to it.

Thanks,
Pratik

P.S. If this answers you question, please mark it as "Best Answer" so it will help other community members too.
This was selected as the best answer
Praveen Jha 18Praveen Jha 18
Thanks Pratik. Can you also look Case comment return missing  characters and also not recognizing Japanese character :)