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admin sureshadmin suresh 

while creating case status picklist value closed not visible. why?

revathi krishnanrevathi krishnan
Check the Business Process and Record Types  for particular Case object and corresponding picklist values for those Business
Processes respectively..

Reference: https://help.salesforce.com/HTViewHelpDoc?id=customize_recordtype.htm&language=en_US
Geoffrey J FlynnGeoffrey J Flynn
+1 for Revathi's answer, it's almost certainly the support process
Setup > Customize > Cases > Support Processes

Create a support process and then create a record type

The support processes are there for Cases, Opportunities, and Leads specifically because they treat the picklist values as an ordered list.  This way when you run reports and dashboards, specifically funnel charts, the values come back in the specified order.