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kathir Ravankathir Ravan 

Not able to receive email from personal email domain...

Hi,

      I have create a email service to which I have a class attached to create contact record. When I send email from Gmail, redifmail I am able to receive email and contact is created but when I send a email from my personal company email id (myname@company.com) with company domain name I am not able to receive email id. Please guide me whet is the issue or what I am missing out to receive email from company domain name.

Thanks,
kathir
Best Answer chosen by kathir Ravan
BalajiRanganathanBalajiRanganathan
Advanced Email Security Setting should not be enabled. uncheck and try

All Answers

Jigar.LakhaniJigar.Lakhani
Hello,

You need to add email address in your email service for your company domain.

User-added image

Thanks and Cheers,
Jigar
kathir Ravankathir Ravan
Hi,
   Yes I have added the company domain name on both place on email service as but still the email is not received from gmail, rediffmail but not from company domain...

 
BalajiRanganathanBalajiRanganathan
1) Go to your email service
2) Edit your email service email adddress
2) In the "Accept Email From" Field, add your company name domain. this filed can accept list of email addresses or domain name
    comma separated.

https://help.salesforce.com/htviewhelpdoc?id=code_email_service_address.htm&siteLang=en_US
kathir Ravankathir Ravan
Hi Balaji,
Yes I added my company domain from Accept Email From.

 
BalajiRanganathanBalajiRanganathan
Do you have Failure Response Settings to have Bounce Message aciotn for all items like Unauthenticated Sender Action and Unauthorized Sender Action. and also enable the error rounting. if you set everything correct then you should receive bouce message if your email reaches slaesforce.

I doubt that you have to check with your company email server adminstrator.
your SMTP server might not be sending email to the Salesforce Email address.
kathir Ravankathir Ravan
I am getting error in my mail like this...
An error occured while trying to deliver the attached email.
You may wish to report the following information to the owner of email_services@xxxxxxx.ap1.apex.salesforce.com.

SenderAuthentication: No authentication check passed.



The attached email could not be processed because:

No authentication check passed.

Final-Recipient: rfc822; email_services@xxxxxx.ap1.apex.salesforce.com
Action: failed
Diagnostic-Code: smtp; 551 SenderAuthentication: No authentication check passed.
Status: 5.5.1
 
BalajiRanganathanBalajiRanganathan
did you check "Advanced Email Security Settings" by any chance then disable it and try.
otherwise please verify the sender domain in the bouce email and verify if you have captured it correctly in the list of 
"Accept Email From"
kathir Ravankathir Ravan
Hi Balaji,

Yes I enabled Advanced Email Security Setting and also verify sender domain...
BalajiRanganathanBalajiRanganathan
Advanced Email Security Setting should not be enabled. uncheck and try
This was selected as the best answer
kathir Ravankathir Ravan
Hi Balaji,

Now it's working fine. I am getting personal domain thanks a lot balaji...