function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Aurélien.LavalAurélien.Laval 

Cases are not visilble in the Salesforce community

Hello,

I've created a Salesforce Community and I would like see cases.

Unfortunately, when I connect myself with a user, I can't see the user's cases however cases are private.

What can I do to see them please?

Thank for the answers.
RishavRishav
Please check the permission of your profile that you have given for portal user. And see the landing page also. 
Aurélien.LavalAurélien.Laval
I've checked permission of the community profile and it can read, create and update cases but I don't understand about the landing page?

You means the cases tab?
When I click on the cases tab in the Salesforce community, cases are empty whereas in the community, cases exist associated to the user's account.
RishavRishav
Hii,
       Can you send me the screen shots step by step so that i will understand what exactly  happening in your system. It will really help me to understand.
Thanks 
Rishav