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Mark CrooksMark Crooks 

Cannot use Workbench with sandbox account

Hi,

When I log in to the Workbench selecting Sandbox as the Environment, as soon as I select an option from any menu, e.g. Jump to:SOQL Query, I get the following message:

An error has occurred and you have been logged out:
Your Saledforce session is invalid or has expired. Please login again.

But when I log in again I get the same results.

Would anyone know how I can resolve this?

Thanks,

Mark
Best Answer chosen by Mark Crooks
PratikPratik (Salesforce Developers) 
Hi Mark,

This happens when the following option is enabled in:
Security > Session Settings: "Lock sessions to the IP address from which they originated". This needs to be disabled to use workbench.

Here is the article:
https://help.salesforce.com/HTViewSolution?id=000187092&language=en_US

Thanks,
Pratik

P.S. If this answers you question, please mark it as "Best Answer" so it will help other community members too.
 

All Answers

PratikPratik (Salesforce Developers) 
Hi Mark,

This happens when the following option is enabled in:
Security > Session Settings: "Lock sessions to the IP address from which they originated". This needs to be disabled to use workbench.

Here is the article:
https://help.salesforce.com/HTViewSolution?id=000187092&language=en_US

Thanks,
Pratik

P.S. If this answers you question, please mark it as "Best Answer" so it will help other community members too.
 
This was selected as the best answer
Mark CrooksMark Crooks
Fantastic! Thanks for that Pratik.

For future ref the current location is:
Click on the delta menu next to your name and select Setup.
Then under Administration Setup menu > Security Controls > Session Settings
 
PratikPratik (Salesforce Developers) 
Glad it helped!
Thanks for enhancing it further so our community members will get benefited,

Thanks,
Pratik