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Charles HegemanCharles Hegeman 

We cannot merge documents

My entire team and I are receiving the same error message when trying to merge a document.
"BLOB is not a valid UTF-8 string Error is in expression '{!init}' in component in page lod4:googledocs: (lod4) An unexpected error has occurred. Your solution provider has been notified. (lod4)"

It started out with my property and is now affecting sister properties within my companies network. It there a system setting that can correct the problem? 

I called and was told to open a case. I opened a case (11287865) and was sent an email that the case was closed. Directed to this board for some help. 
SFDCpassionSFDCpassion
I think just save your documents in UTF-8 formart and then merge. you can do it by opening the document in Notepad and then "Save as" UTF 8 format. Upload and merge.

I hope this solves your problem let me know if you need help
Charles HegemanCharles Hegeman
Thank you for the reply. Unfortunately the error message happens when I click the 'MERGE' button. I do not get the opportunity to select a document. 
That being said, I did change the encoding to UTF-8. 

Are there any other settings I should be checking to correct the issue?