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dev_sfdc1 Need help to assign Queue Case Owner in Trigger
Hi,
I tried to insert queue CaseOwner whenever Case is created.But it was failing to update. Even I tried to hardcode but its not working to me.
Please help me to assign.
trigger testChangeOwnerTrigger on Case (before insert)
{
//List<QueueSobject> queueuser = [SELECT Id,queue.Name, QueueId FROM QueueSobject WHERE SobjectType = 'Case' and queue.Name = 'Unassigned' limit 1];
for(Case newCase : Trigger.New)
{
newCase.OwnerId ='00G90000001hkVN';
}
}
I tried to insert queue CaseOwner whenever Case is created.But it was failing to update. Even I tried to hardcode but its not working to me.
Please help me to assign.
trigger testChangeOwnerTrigger on Case (before insert)
{
//List<QueueSobject> queueuser = [SELECT Id,queue.Name, QueueId FROM QueueSobject WHERE SobjectType = 'Case' and queue.Name = 'Unassigned' limit 1];
for(Case newCase : Trigger.New)
{
newCase.OwnerId ='00G90000001hkVN';
}
}
you will have to insert group id instead of queue id, just query the group id by queue name
Group g=[Select Id from Group where name=:qname];
for(Case newCase : Trigger.New)
{
newCase.OwnerId = g.id;
}