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Praveen Jha
Unable to deactivate the user- Very Urgent
When i am trying to deactivate the user below error message i am getting:-
You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. Click here to view your case assignment / escalation rules.
You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. Click here to view your case assignment / escalation rules.
Remove that user in your Assignement rule and Escalation rule. Then change the ownership of the particular user records,
I think it will helpful for you.
All Answers
Did you get a chance to check the above?
When i deactivate all assignment/escalation rule showing same error:-
You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. Click here to view your case assignment / escalation rules.
Remove that user in your Assignement rule and Escalation rule. Then change the ownership of the particular user records,
I think it will helpful for you.
When i deactivate all assignment/escalation rule showing same error:-
You cannot deactivate a user who is receiving cases or notifications as part of your case assignment/escalation rules. Click here to view your case assignment / escalation rules.