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Password Never Expires - seems not working on custom Profile - Results integration fails

Hi folks,

We have a custom profile which is 'api enabled' and set 'password never expires'. Eventhough after 90 days password is expiring results integration is failing, why?

But in my org level, under password policies we have 'User passwords expire in' 90 days. Is that causing issue? Do we need to select 'Never Expires' under this section too?

Which one has high prefernce, Org Level Password Policies or Profile level settings?

Please provide your inputs to resove this issue !

SonamSonam (Salesforce Developers) 
Profile level settings override the  Org Level Password Policies as is mentioned in the doc as well : http://releasenotes.docs.salesforce.com/en-us/api_cti/release-notes/rn_forcecom_security_profile_additions.htm

Salesforce Support 10Salesforce Support 10
Hi Srinu,
Profile level settings take preference over the user level settings. Go to the specific user from Setup->Manage and click on the specific user and you can see the Profile attached with the user.
Click on the profile and check the Password Never Expires property under Administrative Permissions.

Hopefully, it resolves your problem.


Hi Sonam/Salesforce Support 10,

Thanks for quick responce..

we had this enabled "Password Never Expires" property under system Permissions on profile, but we had 90 days under Password Policies (Profile->System->Password policies). As well we had 90 days under Password Policies (Security Controls -> Password Policies).

should this(Profile->System->Password policies) be changed to "Never Expires"?

SonamSonam (Salesforce Developers) 
yes, thats correct.The profiel setting must be set to never expire.
Profile->System->Password policies) should be changed to "Never Expires"