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Tad Aalgaard 3Tad Aalgaard 3 

Inbound Email Message - Click here to view HTML version has issues with

I have an issue where when you click on "Click here to view HTML version" on an Inbound Email Message in a Case some of the text will not display correctly and gets cut off because Salesforce treats certain special characters as HTML.

Example
files (where 0 <= i <= 6) 
turns to 
files (where 0
 
SonamSonam (Salesforce Developers) 
Hi Tad, let me test this in my ORG to reproduce the issue and will bring this to the internal team's notice once verified.
SonamSonam (Salesforce Developers) 
Tad, I am able to reproduce this and am reaching out to my internal team - will update you once I hear back.
Tad Aalgaard 3Tad Aalgaard 3
Sonam, any updates on this?  It is still occurring.
SonamSonam (Salesforce Developers) 
Hey Tad, sorry haven't heard anything back - let me followup on this - just to confirm - this only happens when you look at the email version right? the actual case description, I understand, does hold the correct info..