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JK84 How to report on who viewed knowledge articles and how many times
Hello,
Is there a way to report on who viewed our knowledge articles on our customer portal and how many times? I see reports which give Total views for articles, but don't see a way to relate it to our customer portal users or to accounts to understand the article usage.
If not through standard or custom reports, is there a way to find this information through any API's?
Thanks
JK
Is there a way to report on who viewed our knowledge articles on our customer portal and how many times? I see reports which give Total views for articles, but don't see a way to relate it to our customer portal users or to accounts to understand the article usage.
If not through standard or custom reports, is there a way to find this information through any API's?
Thanks
JK
Number of times the articles is viewed can be reported. You can create the custom report type on Knowledge Article Views . (https://help.salesforce.com/apex/HTViewHelpDoc?id=knowledge_custom_reports_type.htm)
Currently we cannot track who viewed it as per your requirement.
However, you can raise an idea (https://success.salesforce.com/ideaSearch) so that it can be considered for future releases.
Thanks,
Pratik