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Praveen JhaPraveen Jha 

Filtering public/private comment on case

In case there is many public/private comment. Is there any way to filtering  so that user can see public/private comment separately. 
MithunPMithunP
Hi Praveen Jha,

We have a checkbox field called IsPublished on CaseComment, we can identify public/private comments based on this field.

Best Regards,
Mithun.
Praveen JhaPraveen Jha
I am not seeing any field name IsPublished on CaseComment. 
MithunPMithunP
Hi Praveen Jha,

First enable Customer Portal in your org, you can simply enable it by Customize > Customer Portal > Settings > Enable Customer Portal.

Once you enable Customer Portal, you will get new field on your CaseComment Page as shown in image

Let me know if you need any further details.


User-added image

Best Regards,
Mithun.
Praveen JhaPraveen Jha
Mithun ...i know these things my question is suppose if any case has 75 comment . 30 comments are public and 45 comment is private. Is there any way to filtering so customer can see only public comment on case 
MithunPMithunP
Hi Praveen,

Got it, It's not possible on standard case layout. We can identify public/private casecomments by seeeing the checkbox but we can't display particular(public or private) casecomments on case.

Best Regards,
Mithun.
ASLAMSULTANA MOHAMMADASLAMSULTANA MOHAMMAD
Hi Mithun,

Why it is taking time to load case coments page? Even after an hour the page is still loading


Thanks,
Aslamsultana