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Enkhbold Tsagaach 1 The configuration of your org has changed, please reload the page. Missing dependent object
Hello,
One of our customer is having this weird issue when they try to create new view in marketo sales insight page.
"The configuration of your org has changed, please reload the page. Missing dependent object: Field: Lead.SOME_FIELD"
That dependent object is the custom field in our managed package that we removed from our package almost 2 months ago. We don't know why marketo sales insight is dependent on our custom field. Any idea what could be causing this and what should we do to fix it?
Also one strange thing about the problem is according to the documents when we delete field from managed package it stays in customer's instance for 15 days(or until a customer delete them) and then deleted permanently. But It's been more than 15 days already & our deleted custom field is still visible/queryable in customer's instance(it says deprecated field). Any idea why it's not been deleted yet? We just thought that deleting the field permanently from SFDC and syncing the fields in marketo could maybe solve the "missing dependent object" problem.
Here's the 15 days thing,
https://help.salesforce.com/htviewhelpdoc?id=unused_package_components.htm&siteLang=en_US
One of our customer is having this weird issue when they try to create new view in marketo sales insight page.
"The configuration of your org has changed, please reload the page. Missing dependent object: Field: Lead.SOME_FIELD"
That dependent object is the custom field in our managed package that we removed from our package almost 2 months ago. We don't know why marketo sales insight is dependent on our custom field. Any idea what could be causing this and what should we do to fix it?
Also one strange thing about the problem is according to the documents when we delete field from managed package it stays in customer's instance for 15 days(or until a customer delete them) and then deleted permanently. But It's been more than 15 days already & our deleted custom field is still visible/queryable in customer's instance(it says deprecated field). Any idea why it's not been deleted yet? We just thought that deleting the field permanently from SFDC and syncing the fields in marketo could maybe solve the "missing dependent object" problem.
Here's the 15 days thing,
https://help.salesforce.com/htviewhelpdoc?id=unused_package_components.htm&siteLang=en_US
If you don't mind, how were you able to remove the field? We're experiencing the exactly same issue with one of our clients, from a deprecated field from a managed package. I've submitted a case with Salesforce, but haven't heard anything back yet. Would appreciate any insight!