+ Start a Discussion

Prevent showing one of the org 'email address' under FROM list on Email page

Hi folks,

User-added image
What ever the email had configured in sandbox, I can see all those email in FROM drop down list. I want to prevent one of the email showing from that drop down list for certain case types. 

URL of that VF page: _ui/core/email/author/EmailAuthor?p3_lkid=500e0000005QE8b&retURL=%2F500e0000005QE8bAAG

I am not sure can we contrl that FROM thru url variables or not?

An suggestion would be appreciated?

SonamSonam (Salesforce Developers) 
Srinu, if you are looking for an out-of-box functionality - ORG wide email addresses can be controlled via Profiles - if there is a chance these cases are being delt with specific case users, you can pool them in a profile and restrict access to this email address to them.
Hi Sonam,

Out-of-box functionality, you mean creating VF page?

ORG wide email addresses can be controlled via Profiles
>>> I have searched on profile settings, I didn't find where can we set "restrict access to this email address"