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Srinu shouldn't include the option to have public comments !!
Hi folks,
How can we prvent the user not to select the 'Public' checkbox while creating a case comment for few type of cases?
I know we can show an error message upon selecting 'Public' checkbox by creating a trigger on case comment object.
But I am wondering is there any way to disable, or grayout, the public checkbox so that it cannot even be selected?
Thanks,
Srinu.
How can we prvent the user not to select the 'Public' checkbox while creating a case comment for few type of cases?
I know we can show an error message upon selecting 'Public' checkbox by creating a trigger on case comment object.
But I am wondering is there any way to disable, or grayout, the public checkbox so that it cannot even be selected?
Thanks,
Srinu.
I believe the only way would be to create a custom visualforce page/component and use that to create the underlying CaseComment object.