function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Jln CsnJln Csn 

Error while calling web service

Hello,

I wonder if the following error message could comme from a Salesforce service disruption :

2015-01-23 11:31:50,551 ERROR [Opportunity] client.PartnerClient runOperation (P artnerClient.java:332) - Error while calling web service operation: upsert, erro r was: Unexpected element. Parser was expecting element 'http://schemas.xmlsoap. org/soap/envelope/:Envelope' but found ':html' com.sforce.ws.ConnectionException: Unexpected element. Parser was expecting elem ent 'http://schemas.xmlsoap.org/soap/envelope/:Envelope' but found ':html' at com.sforce.ws.bind.TypeMapper.verifyTag(TypeMapper.java:387) at com.sforce.ws.transport.SoapConnection.readSoapEnvelopeStart(SoapConn ection.java:251) at com.sforce.ws.transport.SoapConnection.createException(SoapConnection .java:180) at com.sforce.ws.transport.SoapConnection.receive(SoapConnection.java:15 0) at com.sforce.ws.transport.SoapConnection.send(SoapConnection.java:99) at com.sforce.soap.partner.PartnerConnection.upsert(PartnerConnection.ja va:1208) at com.salesforce.dataloader.client.PartnerClient$3.run(PartnerClient.ja va:100) at com.salesforce.dataloader.client.PartnerClient$3.run(PartnerClient.ja va:92) at com.salesforce.dataloader.client.PartnerClient.runOperation(PartnerCl ient.java:328) at com.salesforce.dataloader.client.PartnerClient.loadUpserts(PartnerCli ent.java:250) at com.salesforce.dataloader.action.visitor.UpsertVisitor.executeClientA ction(UpsertVisitor.java:52) at com.salesforce.dataloader.action.visitor.PartnerLoadVisitor.loadBatch (PartnerLoadVisitor.java:66) at com.salesforce.dataloader.action.visitor.DAOLoadVisitor.visit(DAOLoad Visitor.java:105) at com.salesforce.dataloader.action.AbstractLoadAction.visit(AbstractLoa dAction.java:85) at com.salesforce.dataloader.action.AbstractAction.execute(AbstractActio n.java:129) at com.salesforce.dataloader.controller.Controller.executeAction(Control ler.java:121) at com.salesforce.dataloader.process.ProcessRunner.run(ProcessRunner.jav a:149) at com.salesforce.dataloader.process.ProcessRunner.run(ProcessRunner.jav a:100) at com.salesforce.dataloader.process.ProcessRunner.main(ProcessRunner.ja va:253) 2015-01-23 11:31:50,667 ERROR [Opportunity] action.AbstractAction handleExceptio n (AbstractAction.java:204) - Exception occured during loading com.salesforce.dataloader.exception.LoadException: Unexpected element. Parser wa s expecting element 'http://schemas.xmlsoap.org/soap/envelope/:Envelope' but fou nd ':html' at com.salesforce.dataloader.action.visitor.DAOLoadVisitor.handleExcepti on(DAOLoadVisitor.java:147) at com.salesforce.dataloader.action.visitor.DAOLoadVisitor.handleExcepti on(DAOLoadVisitor.java:151) at com.salesforce.dataloader.action.visitor.PartnerLoadVisitor.loadBatch (PartnerLoadVisitor.java:70) at com.salesforce.dataloader.action.visitor.DAOLoadVisitor.visit(DAOLoad Visitor.java:105) at com.salesforce.dataloader.action.AbstractLoadAction.visit(AbstractLoa dAction.java:85) at com.salesforce.dataloader.action.AbstractAction.execute(AbstractActio n.java:129) at com.salesforce.dataloader.controller.Controller.executeAction(Control ler.java:121) at com.salesforce.dataloader.process.ProcessRunner.run(ProcessRunner.jav a:149) at com.salesforce.dataloader.process.ProcessRunner.run(ProcessRunner.jav a:100) at com.salesforce.dataloader.process.ProcessRunner.main(ProcessRunner.ja va:253) Caused by: com.sforce.ws.ConnectionException: Unexpected element. Parser was exp ecting element 'http://schemas.xmlsoap.org/soap/envelope/:Envelope' but found ': html' at com.sforce.ws.bind.TypeMapper.verifyTag(TypeMapper.java:387) at com.sforce.ws.transport.SoapConnection.readSoapEnvelopeStart(SoapConn ection.java:251) at com.sforce.ws.transport.SoapConnection.createException(SoapConnection .java:180) at com.sforce.ws.transport.SoapConnection.receive(SoapConnection.java:15 0) at com.sforce.ws.transport.SoapConnection.send(SoapConnection.java:99) at com.sforce.soap.partner.PartnerConnection.upsert(PartnerConnection.ja va:1208) at com.salesforce.dataloader.client.PartnerClient$3.run(PartnerClient.ja va:100) at com.salesforce.dataloader.client.PartnerClient$3.run(PartnerClient.ja va:92) at com.salesforce.dataloader.client.PartnerClient.runOperation(PartnerCl ient.java:328) at com.salesforce.dataloader.client.PartnerClient.loadUpserts(PartnerCli ent.java:250) at com.salesforce.dataloader.action.visitor.UpsertVisitor.executeClientA ction(UpsertVisitor.java:52) at com.salesforce.dataloader.action.visitor.PartnerLoadVisitor.loadBatch (PartnerLoadVisitor.java:66) ... 7 more 2015-01-23 11:31:50,668 ERROR [Opportunity] progress.NihilistProgressAdapter don eError (NihilistProgressAdapter.java:58) - Unexpected element. Parser was expect ing element 'http://schemas.xmlsoap.org/soap/envelope/:Envelope' but found ':htm
 
James LoghryJames Loghry
This error typically happens when some exception happens on the service side.  Perhaps the api you're trying to call threw a run time exception that wasn't handled properly for instance.  It probably doesn't equate to a "Service disruption" like your subject states, although it could.  To find out what caused this to happen in the first place, the best idea is to 1) check login history and verify that your API user did in fact login and 2) enable debug logs in Salesforce before testing the webservice out again.  With any luck, you'll see a better explanation in the debug logs.
Jln CsnJln Csn
Thank you James for this answer. After checking the login history I saw there were no any issue on that side.The issue is for an interface user making thousands of actions and the bug occurs randomly. It is impossible to use the debug log in that case.
Ruth ForeroRuth Forero
Hi JIn Csn, do you find a way to debug that? I'm facing same error but I don't find how to resolve it.
Thanks!