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Huy NguyenHuy Nguyen 

auto response is not fire after the case is create

Hi all,

I create a auto respose rule but it is not fire. Can anyone help me ?User-added image

I create two case with status escalated and not esccalated but nothing happen

 
Best Answer chosen by Huy Nguyen
Shaijan ThomasShaijan Thomas
https://success.salesforce.com/answers?id=90630000000gmB5AAI: Hope this will help
Direct creation of Case will not run Auto Response, Please see the link
Shaijan

All Answers

Shaijan ThomasShaijan Thomas
https://success.salesforce.com/answers?id=90630000000gmB5AAI: Hope this will help
Direct creation of Case will not run Auto Response, Please see the link
Shaijan
This was selected as the best answer
Shaijan ThomasShaijan Thomas
Did you reslove this issue?
Shaijan
Huy NguyenHuy Nguyen
yes. :) thank Shanijan