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su tsu t 

Sales and service cloud

Hi Guys,

Wanted to know what are the objects or related objects for sales cloud and service cloud.
They say that service cloud certification is really tough. So what is teh difference between sales and service cloud and what are they related to?

Thanks!!
krishnakrishna
Sales cloud: Sales cloud refers to the "sales module"  in salesforce.com
it includes Leads,Acoounts,Contacts,Opporunuties,product etc.
Web to lead
auto responce rules.

Service Cloud: Service cloud refers to the "service module" (as in customer service) in salesforce.com
it includes accounts,contacts,case, solutions.
web to case.
su tsu t
Than you!!