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Jhonata SantosJhonata Santos 

Live agent control agent status

Hi guys,

I worked with Live agent recently, I'd like to know if is possible make control agent status? for example, doesn't allow the agent to be offline?
ShashankShashank (Salesforce Developers) 
Through the API, I'm afraid it is not an existing feature. You should still be able to change any agent's status on the UI from the Supervisor tab. https://help.salesforce.com/htviewhelpdoc?id=live_agent_support_supervisors_intro.htm&siteLang=en_US