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Raja236Raja236 

Case assignment rule

Hi,

Currently we are working on cases, created queues and assingned users. One of the user from that queue is created a case, but after creating case we are getting following message instead of redircting to the list view or list of records

The case has been successfully saved and assigned to the appropriate user or queue according to the active assignment rules. you no longer have access view or edit the case.

please let me know any possible solution for this.

Thanks
Raj


 
Bhanu MaheshBhanu Mahesh
Hi Raja236,

Might be your OWD settings for case is Private and  the case is assigned to other user or a Queue(in which the user created the case is not a member) as per assignment rules. 

If OWD is private for any object, then we can view only our own records and the records of users with  below roles in role heirarchy.

So this might be the reason your getting insufficient previliges.

Regards,
Bhanu Mahesh
Raja236Raja236
Hi Mahesh,

User created the record also part of the Queue members, we are not getting insuffiecient prilliges error. Like instead of navigating to the detail page after record Save or Tab or ListView, we are getting above message. User can see the records in related list view.

Need a solution to avoid this,if it can be simple one is best.


Thanks 
Raj
 
Nihar AletiNihar Aleti
Raja,
Can you try giving View All Object Permissions for that profile

Thanks,
Nihar.
Raja236Raja236
Hi Nihar,

Thanks, it wasnot about profile. it was issue with assignemnet rules, we have achieved this logic forcing assignment rules in trigger.
Samiullah saudagarSamiullah saudagar
Hi Raj ,

I too facing the similar issue. It would be great help if you can please elaborate your statement 'we have achieved this logic forcing assignment rules in trigger'

Regards,
Sami