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Duncan_Stewart
Page's Custom Console Components not displaying in Service Console
In the Service Console, I have a button on Contact that leverages a VF controller & javascript to create a Case, save it, and display the new Case in a subtab. The Case opens in view mode, the CaseNumber is displayed as the subtab title, and the page layout is the correct layout for the new Case's recordtype. The custom console components defined for that layout are not displayed, however.
When I go to the Contact's Cases related list and select a Case of that same ^ recordtype, the page opens and displays the components correctly.
I use srcUp() in the button to open my Visualforce page that creates the Case; javascript on the page then opens the subtab to display it. adding &isdtp=vw or =nv doesn't change the functionality -- case still loads as if it weren't in the console.
Button:
subtab method:
Thoughts?
When I go to the Contact's Cases related list and select a Case of that same ^ recordtype, the page opens and displays the components correctly.
I use srcUp() in the button to open my Visualforce page that creates the Case; javascript on the page then opens the subtab to display it. adding &isdtp=vw or =nv doesn't change the functionality -- case still loads as if it weren't in the console.
Button:
srcUp('apex/NxConsoleCaseCreation?ci={!Contact.Id}&isdtp=nv')
subtab method:
var openSubTabs = function openSubTabs(result) { // use the caseId from the controller extension to determine the URL sforce.console.openSubTab(result.id, '/' + '{!caseId}', true, 'Select Case RecordType', null); }
Thoughts?
Though it is specific to the knowledge sidebar, please check if the workaround mentioned in it works for you.