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Alvergei Glenn CruzAlvergei Glenn Cruz 

Time Based Assignment Rule

Hi Guys!

Is there an alternative way on how to create a Time Based Assignment Rule?

I am creating a scheduling system that a person would have to work 5 days in a week. I am trying to eliminate case age after the 5th day for the case that was assigned to them on the 6th and 7th day.How can I create a function that will alow me to transfer the assigned cases to the other user on his/her 6th and 7th day?

Thank you in advance.
janardhan mjanardhan m
Hi,

Create one custom formula  field and populate the value in formula field  based on your requirement.Use this field in assignment rule and fire the assignment rule.I think it may be helpful...