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Anthony Saienni 2Anthony Saienni 2 

Merging Rich Text Area Field into Case Feed Email using Quick Text

Hello,

I have created a Quick Text to use in the Case Feed email channel that contains a merge field for a Rich Text Area field on the Case.  When I invoke the Quick Text in the body of the email I'm composing in the Case Feed view, only the plain text is copied from what was merged, even though the Case Feed supports markup.  It appears to be purposely stripping out the HTML tags.

After failing to find an answer using the Google machine, I'm hoping someone here has an idea on how I can get around this limitation.  Ultimately, I want to be able to use Quick Text with a referenced rich text area field merged into the email I'm composing while maintaining the formatting of the merged field.  Any help or thoughts would be sincerely appreciated.

Thanks!
 
ForceMantis (Amit Jain)ForceMantis (Amit Jain)
It seems quicktext does not support rich text. There is an idea on success community around this https://success.salesforce.com/ideaView?id=0873A000000lE4sQAE