You need to sign in to do that
Don't have an account?
srikanth challa
Is there any way to change the Status Field(Picklist) on a Custom object by sending an email to salesforce org?
Hi Everyone, when the Status is 'Assigned' workflow sends an email to the owner of the record that the Work order is assigned to him and Is there any way that he just reply to that email with "Accepted" text so that the status field of the object will be changed to Accepted?
1) create a email service that will parse the body and update the record status
2) Create a email alias for the email service
3) add the new email alias as the org wide email address
4) update the workflow rule to use the email alias as the from address.
you have to have the record name in the subject ( <record_name> : <subject>) and parse the subject in the email service to identity the record.